returns & refunds

the details on orders, delivery, and what to do if something isn’t right.
please read before placing your order.

all sales are final
because our resins, oils, hydrosols and soufflés are aromatic and skin-care goods, we’re unable to accept returns or exchanges once an order has shipped or been collected. this protects the integrity and hygiene of every offering we send out.

damaged, defective or incorrect items
if your order arrives broken, damaged, defective, or not as described, please write to us within 7 days of delivery at laylaharoon@intuned.ca with:

• your order number

• a photo of the item and its packaging

we’ll send a replacement or issue a full refund to your original payment method. there’s no need to send the item back unless we ask.

cancellations
orders may be cancelled for a full refund until they ship. simply reply to your order confirmation email as soon as possible. once an order has shipped, it can no longer be cancelled.

lost or delayed parcels
every order ships with tracking. if your parcel hasn’t arrived within 10 business days of shipping, write to us and we’ll work with the carrier to locate it.

if it cannot be found, we’ll send a replacement or a full refund.

delivery address
please check your shipping address carefully at checkout. if a parcel is returned to us because of an incorrect or incomplete address, we’ll reship it at your expense or refund your order minus the original shipping cost.

refunds
approved refunds are issued to your original payment method within 5–10 business days. depending on your bank, it may take a few extra days to appear.

questions
we’re always happy to help. write to us at laylaharoon@intuned.ca

last updated: october, 2026